Dr. So n So:
I’m writing to you today to let you know about an experience I had in your front office on Wednesday, May 2, 2007. I had called on Monday, April 30 to schedule an appointment for my daughter, Freyja lastname (birthdate 8/27/04). She has a corn or plantar wart on her little toe. I spoke to M, who scheduled the appointment for me with no problems.
On Wednesday morning, A from your office called and spoke to my husband, saying that Freyja had no insurance (which I was aware of, it had lapsed and is in the process of being renewed) and that I needed to bring “paperwork” with me to the office visit. I had no paperwork other than a letter from DHS requesting that I send them a copy of Freyja’s birth certificate.
I realize that no one can make me feel inferior without my consent, but I felt low as we had to turn around and leave your office without being seen the other morning. A’s attitude was “well if you don’t have insurance, we don’t want you”. I am glad that it was only a corn on Freyja’s toe and nothing more serious that she needed to be seen for.
Freyja was very upset as she was looking forward to seeing you. I know that may seem kind of silly, but we’re delighted that she likes and looks forward to seeing her health care provider. We are moving to ThatTown soon and had planned to continue coming to ThisTown for Freyja’s primary care, but if your front office staff (who have all been wonderful every other time we have been in the office) are going to treat us poorly because we happen to be in a lower economic bracket we may have to rethink that decision.