I’m writing to you today to let you know about an experience I had in your front office on Wednesday, May 2, 2007. I had called on Monday, April 30 to schedule an appointment for my daughter, Freyja LastName (birthdate 8/27/04). She has a corn or plantar wart on her little toe. I spoke to M, who scheduled the appointment for me with no problems.
Freyja was very upset, (and I wasn’t pleased myself) as she was looking forward to seeing you. I know that may seem kind of silly, but we’re delighted that she likes and looks forward to seeing her health care provider. We are moving to
The YourPracticePC website states “From the first time you walk in our doors or call us on the phone, we want you to know that you come first. While others say they are doing it, we are. Whether it is a friendly greeting by our staff or a “real person” answering the phone or listening to your concerns, ourpracticePC is putting patients first. We want you to know that we value having you as our patient.” Is this indeed the case? We don’t feel very valued right now.
If you would like to call me to discuss this matter, you may reach me at phonenumber1 during the day and phonenumber2 in the evenings.
Heather LastNameSince his office is an offshoot of a larger practice group, he gets a letter, his office manager gets a letter, and the central admin office gets a letter.