Wednesday, May 02, 2007

Denied.

Freyja has a corn on her toe. On Monday, I talked to her doctor's office and made an appointment for today since a pumice stone hasn't helped. They called this morning to tell me that she doens't have insurance. I'm aware of this - I just faxed in the last of the endless paperwork (since Congress now needs to make sure every person getting medical help is a valid citizen, you know) to get her re-approved for HealthyKids (medicaid). She was up for renewal, her caseworker sent me a paper that said "send this crap in" yet didn't tell me what it was for and never returned my call, so it ended up lapsing. They only spoke to Kerwin (who has no clue about how any of it works), and wanted me to bring "paperwork" in with me. I had no idea what "paperwork" they meant, since they didn't specify so I didn't bring anything.

They refused to see her, since she didn't have "current insurance". The new MA who was manning the front desk was snide and had the air of "take your government tit-sucking ass out of my office". I explained that Medicaid covers 3 months retroactively, so what was the big deal? Well, there's no "proof" that she'll be covered and it's "too much hassle" to see uninsured people, since they "rarely get paid".

It was only a corn on her toe, but Freyja LOVES her doctor and was looking forward to seeing him today. I told her we had to go home and she screamed "I WANT DR. GREG TO LOOK AT MY CORN TOE!!!" and started crying. Boy, did I feel like a jerk - except why should I? Has our medical system become that broken that they won't see children who need health care? It's a private practice. They do have the right to refuse service to anyone - but Freyja is an established patient, not some unknown new person. What if she had been really sick, like with a high fever or something?

On one hand, I can see their reasoning. On the other, that MA was a royal bitch. The MA's there are usually very nice and never have talked down to me. I don't know what I should do - wait for her insurance confirmation to come back and make the appointment again? Find a new office - maybe an FQHC so they CAN'T refuse her service? Write a firmly-worded letter to the doctor to let him know my displeasure? Frankly, I'm disgusted.

3 comments:

karrie said...

That sucks. I wonder if the Dr. might have seen you had he known?

Eden said...

Write a letter to your doctor.

Docs don't always know what the front office staff is doing. Politely ask for a note letting you know that he himself has seen the letter (so it wasn't stopped at the front desk) as well.

BTW: That's bullshit. They can't refuse you medical care b/c they "might not" get paid.

thordora said...

Write the letter. Someone had her asshat on that day.

That's horrible.